When Sean Conn took on the role of Director of Engineering at the Marriott Northeast Emory, he quickly realized the importance of having a streamlined operations management system to keep the property running efficiently. Before joining this property, Sean had experienced the challenges of working at a hotel that did not have an integrated management platform, making day-to-day tasks disjointed and inefficient. However, after being introduced to **Ops Tech Pro** in February, his experience transformed, significantly improving how the hotel’s operations were handled.
This case study explores how **Ops Tech Pro** has become an integral part of Sean’s everyday operations, helping his team stay organized, efficient, and proactive in addressing the hotel’s needs.
**Challenges Before Ops Tech Pro**
Before Sean started at Marriott Northeast Emory, he had worked at a property that did not have a comprehensive system like Ops Tech Pro. The lack of such a system made tracking maintenance, conducting inspections, and handling safety protocols far more cumbersome. Teams would rely on fragmented tools or manual processes that slowed down operations and often left crucial tasks overlooked.
The absence of a unified system led to challenges such as:
- – Inefficient preventive maintenance tracking: Without a system to streamline these tasks, engineers had difficulty staying on top of **preventive maintenance schedules (PMS)** and ensuring rooms were properly serviced.
- – Scattered information: Incident reports, safety checklists, and inspection documents were stored in various places, making it difficult to access critical information when needed.
- – Lack of real-time oversight: The engineering team lacked the ability to see the status of tasks and respond to issues quickly, which affected overall hotel efficiency and guest satisfaction.
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**The Ops Tech Pro Solution**
In February, Sean was introduced to **Ops Tech Pro**, and it quickly became a central tool for his day-to-day management. The platform provided a **centralized hub** for all hotel maintenance and operational needs. Here’s how it made a significant difference:
**Streamlined Preventive Maintenance Scheduling**
Ops Tech Pro allowed Sean and his team to efficiently generate and manage **room preventive maintenance schedules (PMS)**. The system is designed to handle the nuances of hotel operations, ensuring that all scheduled tasks are not only planned but also tracked to completion.
Sean highlights that his team is able to “knock out 5-7 rooms a day” using Ops Tech Pro, something that was difficult to manage with older, more manual systems. With everything accessible through the platform, Sean could easily pull up checklists, work orders, and maintenance history—ensuring that tasks were completed on time and to standard.
**Access to Critical Information Anytime, Anywhere**
One of the key advantages of Ops Tech Pro is that it consolidates all hotel-related information into one platform. From safety incident reports to rooftop and mid-level inspections, everything Sean needed was at his fingertips. He could access information for water intrusion, asset protection, and other vital areas, all with a few clicks.
This ease of access not only saved time but also helped Sean stay proactive about the hotel’s needs. He no longer had to spend valuable hours searching through spreadsheets or physical reports.
**Improved Collaboration and Accountability**
Ops Tech Pro wasn’t just a tool for Sean—it also became the go-to platform for the rest of his engineering team. Each team member had their own login, allowing them to access and complete assigned tasks. This created a culture of accountability, as each engineer could track their progress and report back with updates. It also allowed Sean to oversee the entire operation from a bird’s-eye view, ensuring that no task fell through the cracks.
**Comprehensive Asset and Safety Management**
The platform enabled Sean to manage a variety of safety protocols and **asset protection** measures all in one place. **Inspections**—from rooftop to below-grade—were streamlined through custom checklists. Sean no longer had to juggle multiple documents for various inspections; Ops Tech Pro allowed him to consolidate all necessary forms and reports.
Water intrusion management, asset protection, and incident reporting are also made easy within the system. This ensured that Marriott Northeast Emory was not only operating efficiently but was also compliant with safety regulations and industry best practices.
**Enhanced Reporting for Informed Decision-Making**
Ops Tech Pro’s reporting features provided real-time insights into hotel operations. Sean could generate reports on any aspect of the hotel’s maintenance and safety protocols, which helped him identify trends, recurring issues, and areas for improvement. This data-driven approach allowed Sean to make “informed decisions” that directly impacted hotel efficiency and guest satisfaction.
**The Impact of Ops Tech Pro at Marriott Northeast Emory**
Since implementing Ops Tech Pro, Sean Conn and his engineering team have seen a noticeable improvement in operational efficiency. Tasks that were once disorganized and time-consuming are now **streamlined and automated**. The ability to manage **room PMS**, safety protocols, and inspections through one platform has been a game-changer for the hotel.
Ops Tech Pro’s user-friendly design and **comprehensive toolset** allow the Marriott Northeast Emory team to stay ahead of maintenance issues, ensure a high standard of safety, and maximize their time. For Sean, it has been a **fantastic resource** that has significantly enhanced his ability to manage the hotel effectively.
**Key Benefits of Ops Tech Pro for Marriott Northeast Emory**:
- – **Efficiency**: The ability to manage preventive maintenance tasks for multiple rooms each day has improved operational flow.
- – **Organization**: Critical information for safety, asset management, and inspections is now centralized, making it easier to access and act upon.
- – **Collaboration**: Every engineer has access to the platform, ensuring seamless communication and task management across the team.
- – **Proactive Management**: Sean and his team can identify and address potential issues early, thanks to the detailed reporting and tracking features.
**Conclusion**
Ops Tech Pro has proven to be an **integral part** of operations at the Marriott Northeast Emory. For Sean Conn and his team, the platform has transformed the way they manage preventive maintenance, inspections, safety protocols, and more. What was once a disjointed and inefficient process has now become a **streamlined and proactive approach** to hotel operations.
For other hospitality professionals looking to take their operations to the next level, Ops Tech Pro offers a solution that not only simplifies the day-to-day but also empowers teams to work more efficiently and collaboratively.
As Sean Conn puts it, “It’s been a great tool for me to use, and I encourage the rest of my team to use it as well. It’s truly become an **integral part** of our everyday operations.”
