Success Stories
Some Properties We’ve Helped Optimize
From Groundbreaking to Grand Opening: How Rick Morse Used OpsTechPro to Launch Smoothly
Launching a new hotel is no small feat—especially when it comes to managing assets, mechanical systems, and construction punch lists. For Rick Morse, Chief Engineer at the soon-to-open Residence Inn in Eagle, Idaho, the task was clear: set up efficient processes from Day One.
But how do you create a future-ready operational system before guests ever arrive?
What sets our approach apart? Read the FULL Case study to find out!
Speaking EVERY Language: How OpsTechPro Unified Teams at Atlanta Marriott Perimeter Center
At OpsTechPro, we help properties of all sizes — from select hotels to luxury resorts — achieve their operational and guest satisfaction goals. Our mission is simple: Streamline operations, save costs, and boost guest happiness with the most advanced, customizable operations management solution on the market.
What sets our approach apart? Read the FULL Case study to find out!
Hyatt Regency Birmingham Boosts Efficiency with OpsTechPro
At OpsTechPro, we pride ourselves on making hotel operations smarter, faster, and more efficient—and Hyatt Regency Birmingham is a perfect example of what’s possible!
💬 “OpsTechPro has made our lives a lot easier… it’s more advanced than other systems we’ve used in the past!” – Kris Kunka, Director of Engineering
What sets our approach apart? Read the FULL Case study to find out!
Managing Hotels from Anywhere: HVMG’s Digital Transformation with OpsTechPro
Managing multiple hotels efficiently while ensuring high-level visibility into daily operations was a major challenge for HVMG. As a Corporate Director of Operations overseeing several properties, Josh Harper needed a streamlined solution. HVMG used OpsTechPro to boost efficiency, improve accountability, and make data-driven decisions—all without being on-site.
What sets our approach apart? Read the FULL Case study to find out!
A Journey Towards Operational Excellence
When Joseph Tomas first started using OpsTechPro (formerly SP2) at Embassy Suites in Santa Fe, CA, he saw it as a simple request management tool. Over time, as the platform evolved, it became an essential part of their hotel operations—driving efficiency, streamlining workflows, and enhancing the guest experience.
“I remember when it was just about guest requests, equipment, and PMs. Now, there are so many more modules, and it has improved a lot.” – Joseph Tomas
What sets our approach apart? Read the FULL Case study to find out!
From Chaos to Coordination: How Embassy Suites in Troy, MI, Optimized Hotel Management with OpsTechPro
At OpsTechPro, we believe that seamless operations and efficient communication are the foundation of an exceptional guest experience. Embassy Suites in Troy, MI, faced challenges in coordinating between departments, managing shift handovers, and tracking lost and found items.
But with OpsTechPro, they achieved game-changing results! 🎯👇
What sets our approach apart? Read the FULL Case study to find out!
How OpsTechPro Builds Lasting Partnerships and Drives Success Through BITAC
In the competitive world of hospitality technology, it’s not just about offering advanced solutions—it’s about building genuine relationships and delivering results that make a lasting impact. For Jay Visnjic, Co-Founder of OpsTechPro, one event has consistently helped forge those high-value connections: BITAC.
“We attend many different events, but BITAC is the one I never miss. It’s that important.” – Jay Visnjic, Co-Founder of OpsTechPro
What sets our approach apart? Read the FULL Case study to find out!
How OpsTechPro Transformed Hotel Operations at Home2 Suites Jacksonville: A Case Study in Efficiency and Teamwork
In the hospitality industry, efficiency and communication are critical to operational success. Home2 Suites Jacksonville, part of a nationally recognized brand, sought a solution to enhance their maintenance tracking, improve team coordination, and provide better transparency to ownership and investors. Their search led them to OpsTechPro, an advanced asset management system designed to streamline hotel operations.
What sets our approach apart? Read the FULL Case study to find out!
How OpsTechPro Transformed HVMG’s Hotel Operations: A “SucceSSory” in Efficiency and Communication
Hospitality management is a dynamic, fast-paced industry requiring constant innovation to maintain efficiency and superior guest satisfaction. HVMG (Hospitality Ventures Management Group) faced challenges in streamlining their hotel operations and communication across multiple properties. Through a strategic partnership with OpsTechPro, they improved efficiency, communication, and team performance.
What sets our approach apart? Read the FULL Case study to find out!
How OpsTechPro Transformed Hotel Operations at Twin City Quarter: A Success Story
In the fast-paced world of hospitality, efficient operations are key to providing exceptional guest experiences. Twin City Quarter in Winston-Salem, NC, faced challenges in managing preventive maintenance, room PMS (Property Management System), and cross-departmental coordination. Enter OpsTechPro—an advanced asset management solution designed to optimize hotel operations and drive efficiency.
What sets our approach apart? Read the FULL Case study to find out!
How Hyatt House Beaverton Streamlined Operations with OpsTechPro
Hospitality management is a demanding industry where efficiency and organization are critical to success. At Hyatt House Beaverton, maintaining a well-functioning team while delivering top-tier guest experiences was a challenge. Chief Engineer Steven Gaab recognized the need for a centralized, automated solution to enhance scheduling, preventive maintenance (PM), and front desk operations.
That’s where OpsTechPro stepped in.
What sets our approach apart? Read the FULL Case study to find out!
How OpsTechPro Became a Game-Changer for Sheraton Suites: A Chief Engineer’s Perspective
Sheraton Suites, Plantation, FL, is known for delivering exceptional guest experiences. However, like many hotels, operational inefficiencies and maintenance management posed challenges. Enter OpsTechPro
In this case study, we explore how Antonio Villanque, Chief Engineer at Sheraton Suites, leveraged OpsTechPro to streamline maintenance operations, improve response times, and enhance overall hotel efficiency.
What sets our approach apart? Read the FULL Case study to find out!
How OpsTechPro Helped Residence Inn Eagle, Idaho Launch with Seamless Operations
We recently partnered with Residence Inn at Eagle, Idaho, and the results have been nothing short of inspiring!
During a candid conversation with Chief Engineer Rick Morse, we learned how critical it was for their team to have a detailed inventory of all major mechanical assets. Our solution was designed to address these needs—providing a robust, easy-to-use system that tracks everything from punch lists to maintenance procedures.
What sets our approach apart? Read the FULL Case study to find out!
How OpsTechPro Transformed Operations at DoubleTree Hotel, Chattanooga
In the competitive hospitality industry, operational efficiency and guest satisfaction are paramount. The DoubleTree Hotel in downtown Chattanooga, Tennessee, faced challenges in streamlining its operations and ensuring seamless communication across departments. With the implementation of OpsTechPro, the hotel has seen significant improvements in managing work orders, guest requests, and preventive maintenance.
This case study explores how OpsTechPro worked with HVMG to provide targeted training, focusing on maximizing performance across their hotel portfolio.
How OpsTechPro and Ken Morgan of HVMG Partnered to Optimize Hotel Performance
Hospitality Ventures Management Group (HVMG) has been utilizing OpsTechPro for several years, harnessing the platform’s capabilities to streamline hotel operations and boost efficiency.
Ken Morgan, Corporate Director of Operations at HVMG, recognized that while the platform was highly effective, some gaps in usage remained. To ensure the company was leveraging OpsTechPro to its maximum potential, Ken sought additional training for his team.
This case study explores how Ops Tech Pro has become an integral part of Sean’s everyday operations, helping his team stay organized, efficient, and proactive in addressing the hotel’s needs.
How Ops Tech Pro Streamlined Operations at Marriott Northeast Emory
When Sean Conn took on the role of Director of Engineering at the Marriott Northeast Emory, he quickly realized the importance of having a streamlined operations management system to keep the property running efficiently. Before joining this property, Sean had experienced the challenges of working at a hotel that did not have an integrated management platform, making day-to-day tasks disjointed and inefficient. However, after being introduced to **Ops Tech Pro** in February, his experience transformed, significantly improving how the hotel’s operations were handled.
HVMG Utilizes OpsTechPro to Lower Insurance Costs Across Its Portfolio
Hospitality Ventures Management Group (HVMG) has partnered with OpsTechPro to create a comprehensive set of Insurance Compliance Modules. These modules aim to standardize risk management procedures throughout HVMG’s entire portfolio. By implementing these standardized operating procedures, HVMG is successfully reducing both insurable and non-insurable losses across the board.
Rapid Deployment
A Canadian company with a 60-hotel portfolio partnered with OpsTechPro and was pleasantly surprised by the efficient four-day rollout. Thanks to thorough preparation on both sides, all hotels were set up and scheduled, and associates were fully trained in under a week. Even more impressive, hotel teams achieved 95% engagement within the first month of using the platform. This success is a testament to excellent leadership and organization.
Hotel Properties Using OpsTechPro
Front Desk Labor Savings Per Hotel
Average Asset Lifespan Increase
Number of Comp Guestrooms Prevented
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