Hospitality Ventures Management Group (HVMG) has been utilizing OpsTechPro for several years, harnessing the platform’s capabilities to streamline hotel operations and boost efficiency. Ken Morgan, Corporate Director of Operations at HVMG, recognized that while the platform was highly effective, some gaps in usage remained. To ensure the company was leveraging OpsTechPro to its maximum potential, Ken sought additional training for his team.
This case study explores how OpsTechPro worked with HVMG to provide targeted training, focusing on maximizing performance across their hotel portfolio.
* The Challenge: Maximizing Utilization Across All Properties
Ken Morgan recognized that while OpsTechPro was already delivering significant value to HVMG’s operations, some properties were not fully utilizing the platform’s features. He mentioned that certain properties, particularly those with limited staffing, were not consistently maximizing the platform’s potential, which was affecting their overall performance.
*“It does everything we need it to do,”* Ken noted. *“I just need to make sure that we’re using it fully.”*
The challenge was twofold:
- Ensuring that underperforming properties in HVMG’s portfolio were brought up to standard.
- Training staff at each property to utilize the platform effectively, regardless of property size or staffing constraints.
Ken recognized that addressing these gaps would be key to boosting hotel performance and ensuring that OpsTechPro was being used to its fullest potential across the board.
* The Solution: Targeted Training and Performance Focus
Understanding the need for focused training, OpsTech Pro worked with Ken to devise a plan that would target the properties that needed improvement the most. OTP proposed a solution that would include:
– Additional training for staff at properties identified as underutilizing the system.
– A performance review of the properties, identifying the top 5 performers and the bottom 10. The goal was to bring the lower-performing hotels closer to the middle, gradually improving their utilization of OpsTech Pro’s features.
*“I can also send you a summary of those performance metrics, like top five and bottom ten hotels, and we can focus on building the bottom 10 as close as possible to the middle,”* said the OpsTech Pro representative.
This 80/20 approach would allow OpsTechPro and HVMG to focus on bringing the underperforming properties up to standard by:
– Training staff to fully utilize OpsTech Pro’s tools.
– Helping the General Managers at each location understand the benefits of using the platform to its fullest, from improving their own job performance to contributing to the success of the property.
Ken Morgan supported this approach, recognizing that some properties faced challenges like limited staffing and vacancies, but emphasizing that the tools were still available to help them succeed. General Managers needed to take ownership and make sure OpsTech Pro was being utilized fully to compensate for these challenges.
*“The general managers really need to step in and make sure that we’re using it fully,”* Ken stated.
* The Results: Improved Performance and Greater Utilization
Through a combination of targeted training and focused performance reviews, OpsTech Pro helped HVMG begin the process of raising their lower-performing properties closer to the standard set by their top performers.
The initiative was successful in several key areas:
– Improved training helped staff at underperforming properties better understand how to utilize OpsTech Pro’s tools for maintenance scheduling, incident tracking, and overall operational efficiency.
– General Managers were empowered to take a more proactive role in ensuring the platform was fully utilized at each property.
– OpsTech Pro provided ongoing support to ensure that each hotel in the portfolio had the knowledge and tools they needed to succeed.
Ken emphasized how important it was to provide continuous support to ensure long-term improvement. He noted that while each property faced unique challenges, the tools provided by OpsTech Pro remained critical for maintaining operational efficiency.
*“The tools are still there, so the General Managers need to step in and make sure that we’re using it fully,”* Ken reiterated.
* Conclusion: A Stronger Partnership and a Path Forward
The partnership between OpsTechPro and HVMG has been a long-standing and successful one, but this initiative highlighted the importance of continuous training and performance reviews to ensure maximum value from the platform.
OpsTechPro remains committed to supporting HVMG and helping them achieve operational excellence across their entire portfolio. By providing targeted training and focusing on areas of improvement, OpsTechPro continues to be an integral part of HVMG’s success.
As Ken Morgan noted, *“It’s been an integral part of what I do every day, and I want to make sure we’re using it to its full potential.”*
This collaborative approach between OpsTechPro and HVMG ensures that both teams are constantly pushing for improvement, making the most out of the platform to drive success across all properties.
