How OpsTechPro Transformed Operations at DoubleTree Hotel, Chattanooga
In the competitive hospitality industry, operational efficiency and guest satisfaction are paramount. The DoubleTree Hotel in downtown Chattanooga, Tennessee, faced challenges in streamlining its operations and ensuring seamless communication across departments. With the implementation of OpsTechPro, the hotel has seen significant improvements in managing work orders, guest requests, and preventive maintenance.
This case study explores how OpsTechPro worked with HVMG to provide targeted training, focusing on maximizing performance across their hotel portfolio.
How OpsTechPro and Ken Morgan of HVMG Partnered to Optimize Hotel Performance
Hospitality Ventures Management Group (HVMG) has been utilizing OpsTechPro for several years, harnessing the platform’s capabilities to streamline hotel operations and boost efficiency.
Ken Morgan, Corporate Director of Operations at HVMG, recognized that while the platform was highly effective, some gaps in usage remained. To ensure the company was leveraging OpsTechPro to its maximum potential, Ken sought additional training for his team.
This case study explores how Ops Tech Pro has become an integral part of Sean’s everyday operations, helping his team stay organized, efficient, and proactive in addressing the hotel’s needs.
How Ops Tech Pro Streamlined Operations at Marriott Northeast Emory
When Sean Conn took on the role of Director of Engineering at the Marriott Northeast Emory, he quickly realized the importance of having a streamlined operations management system to keep the property running efficiently. Before joining this property, Sean had experienced the challenges of working at a hotel that did not have an integrated management platform, making day-to-day tasks disjointed and inefficient. However, after being introduced to **Ops Tech Pro** in February, his experience transformed, significantly improving how the hotel’s operations were handled.
HVMG Utilizes OpsTechPro to Lower Insurance Costs Across Its Portfolio
Hospitality Ventures Management Group (HVMG) has partnered with OpsTechPro to create a comprehensive set of Insurance Compliance Modules. These modules aim to standardize risk management procedures throughout HVMG’s entire portfolio. By implementing these standardized operating procedures, HVMG is successfully reducing both insurable and non-insurable losses across the board.
Rapid Deployment
A Canadian company with a 60-hotel portfolio partnered with OpsTechPro and was pleasantly surprised by the efficient four-day rollout. Thanks to thorough preparation on both sides, all hotels were set up and scheduled, and associates were fully trained in under a week. Even more impressive, hotel teams achieved 95% engagement within the first month of using the platform. This success is a testament to excellent leadership and organization.
Hotel Properties Using OpsTechPro
Front Desk Labor Savings Per Hotel
Average Asset Lifespan Increase
Number of Comp Guestrooms Prevented