As the hospitality industry continues to evolve, hotels and resorts are constantly searching for innovative ways to enhance their guests’ experiences. With the announcement of a certified integration between SP Square Systems and Oracle’s Hospitality Integration Platform (OHIP) for users of Opera Cloud PMS, a revolutionary new tool is now available to take guest engagement to new heights.
Jeanie the AI Concierge, powered by Google assistant, promises to automate communication between hotels and their guests throughout the customer journey, enabling hotel staff to focus on more valuable operational tasks. Here are just some of the benefits that Opera Cloud PMS users can expect from integrating with Jeanie AI:
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- Reduce operational costs: Embracing AI-driven guest engagement can lead to a reduction in operational costs by automating up to 75% of guest interactions. This is a significant benefit for hotels looking to streamline workflows while maintaining a high standard of service.
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- Drive incremental revenue: By promoting amenities and incentivizing up-sells and cross-sells at targeted moments during the guest journey, Jeanie AI can help hotels to drive incremental revenue without appearing pushy or intrusive.
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- Elevate reputation and satisfaction scores: Jeanie AI can elevate the reputation and satisfaction scores of hotels and resorts by providing a seamless, personalized experience for guests, and by collecting feedback at various touchpoints to improve future stays.
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- Automate work orders and team responsiveness: Work orders can be automated through Jeanie AI, allowing staff to focus their attention on more complex operational tasks while ensuring that guest requests are dealt with quickly and efficiently. This can also help to reduce workload for hotel staff, resulting in improved morale and better overall productivity.
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- Reduce integration fees: With Jeanie AI’s certified integration with Oracle’s Hospitality Integration Platform, Opera Cloud PMS users can enjoy reduced integration fees and a streamlined process for integrating the tool into their existing workflows.
In short, SP Square Systems’ Jeanie AI is a powerful tool that can contribute significantly to the success of hotels and resorts. By automating guest interactions, elevating guest satisfaction and reputations, and driving incremental revenue, this innovative solution is well worth considering for hoteliers looking to stay ahead of the game in a rapidly evolving industry.
