Introduction: A Journey Towards Operational Excellence
When Joseph Tomas first started using OpsTechPro (formerly SP2) at Embassy Suites in Santa Fe, CA, he saw it as a simple request management tool. Over time, as the platform evolved, it became an essential part of their hotel operations—driving efficiency, streamlining workflows, and enhancing the guest experience.
“I remember when it was just about guest requests, equipment, and PMs. Now, there are so many more modules, and it has improved a lot.” – Joseph Tomas
The Challenge: Managing Requests & Work Orders Efficiently
Like many hotels, Embassy Suites faced difficulties in handling guest requests, work orders, and preventive maintenance tasks—especially with teams that weren’t always in front of a computer.
- Guest requests were relatively easy to manage but needed better tracking.
- Work orders were more challenging due to varying levels of tech adoption within departments (especially housekeeping).
- Preventive maintenance (PMs) for equipment and other assets needed better organization and automation.
“Work orders were tough at first, especially with housekeeping. But we’ve improved a lot, and our guest requests are still soaring.” – Joseph Tomas
The Solution: OpsTechPro’s Advanced Asset Management
OpsTechPro provided Embassy Suites with a comprehensive, mobile-friendly solution to handle their operational challenges.
Key Features That Made a Difference:
✅ Guest Request Management: Automated tracking and seamless workflow integration
✅ Work Order System: Improved collaboration between departments, making it easier for housekeeping and engineering teams to stay on the same page
✅ Preventive Maintenance (PM) Optimization: Ability to edit PM schedules (e.g., weekly to monthly adjustments)
✅ Mobile Accessibility: A game-changer for teams working on the go
“I love the new mobile version—it just works better! It’s not a full app yet, but the mobile link you provided makes everything smoother and less clunky.” – Joseph Tomas
Results: Measurable Improvements Across Operations
OpsTechPro’s implementation at Embassy Suites led to significant operational improvements, including:
Metric | Before OpsTechPro | After OpsTechPro |
Guest Request Response Time | 15-20 minutes avg. | 5-10 minutes avg. |
Work Order Completion Rate | ~60% completed on time | 90%+ completed on time |
Preventive Maintenance Compliance | Manual tracking, frequent delays | Automated, streamlined workflow |
Housekeeping Tech Adoption | Low | Significant improvement |
With these optimizations, the hotel was able to reduce delays, improve guest satisfaction, and free up staff for more high-value tasks.
Continuous Improvement: A System That Adapts
OpsTechPro isn’t just a one-time fix—it evolves with the hotel’s needs.
- Customized Features: OpsTechPro added the “Select All” function based on Joseph’s feedback, allowing for bulk updates.
- Real-Time Adjustments: Hotel staff can now edit PM schedules independently, reducing downtime and inefficiencies.
- User-Centric Enhancements: The new mobile-friendly interface ensures seamless usage on the go.
“I can make all these changes myself now. It’s a huge help, and I don’t have to keep bugging you!” – Joseph Tomas
Conclusion: Why Hotels Trust OpsTechPro
Embassy Suites in Santa Fe, CA, transformed its operations with OpsTechPro—achieving higher efficiency, better collaboration, and improved guest satisfaction.
✅ Lightning-fast implementation with minimal disruption
✅ Customized solutions tailored to property needs
✅ Ongoing improvements based on real user feedback
✅ User-friendly interface that adapts to different team requirements
Discover how OpsTechPro can streamline your hospitality operations today. Click [ HERE ] to find out more!
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