At the Atlanta Marriott Perimeter Center, operational excellence isn’t just a goal — it’s a daily expectation.
Director of Engineering, Joe Mescasia, shares how OpsTechPro made an immediate, measurable impact on team communication, efficiency, and staff empowerment.
🚩 The Challenge: Bridging the Gap Between Departments
Before OpsTechPro’s system launch, Joe and his team were already excelling, but something was missing — seamless communication across departments, especially with housekeeping, the eyes and ears of the hotel.
- Housekeeping teams inspect every room daily but lacked an easy method to communicate with Engineering.
- Language barriers slowed down reporting, documentation, and overall repairs.
- Cross-department workflow inefficiencies threatened to delay preventive maintenance and guest satisfaction.
“Housekeeping touches every room. They are our eyes. We need their voice.” — Joe Mescasia
🚀 The Solution: OpsTechPro in Action
Feature | Impact |
🔄 Real-time Communication | Housekeeping staff could immediately report issues from inside the rooms. |
🌍 120+ Language Support | Employees could log in, write notes, and report findings in their native language — automatically translated for engineering! |
📞 Zoom Team Trainings | Empowered housekeepers and engineers with live support and walkthroughs, increasing user confidence. |
🏗️ Full-Stack Engineering Support | OpsTechPro streamlined preventive maintenance, inspections, and guest room follow-ups. |
📈 Early Results
Since implementing OpsTechPro:
✅ Housekeeping engagement has increased dramatically, with staff feeling “heard” and empowered.
✅ Language barriers are no longer an obstacle.
✅ Engineering task resolution speed improved noticeably — reducing room downtime and guest complaints.
✅ Training new staff has become seamless through Zoom integration and multilingual support.
💬 Direct Quotes from the Interview:
“I’ve never been more excited to hear that the app has been launched.”
“When housekeeping gets on board with this, it will be a game changer for the whole hotel.”
“The fact that my housekeeping team can now write notes in Spanish and I can instantly read them in English — that’s amazing.”
“Your support for our hotel is amazing.”
🔥 Why OpsTechPro Made the Difference
✅ Advanced Asset Management – Automating inspections, maintenance, guest requests, and special projects.
✅ Fast Turnkey Rollout – Minimal disruption to operations.
✅ Custom Language Modules – Ensuring every employee has a voice.
✅ Ongoing Training & Support – Dedicated OpsTechPro experts ensuring client success.
🏆 About OpsTechPro
At OpsTechPro, we help properties of all sizes — from select hotels to luxury resorts — achieve their operational and guest satisfaction goals.
Our mission is simple: Streamline operations, save costs, and boost guest happiness with the most advanced, customizable operations management solution on the market.
Discover how OpsTechPro can streamline your hospitality operations today. Click [ HERE ] to find out more!
#OpsTechPro #HotelManagement #HospitalityTech #SuccessStory #Efficiency #OperationsExcellence #WorkOrderManagement #HotelTech #GuestSatisfaction #PreventiveMaintenance
