Managing Hotels from Anywhere: HVMG’s Digital Transformation with OpsTechPro
Client: Josh Harper, Corporate Director of Operations, HVMG
Challenge:
Managing multiple hotels efficiently while ensuring high-level visibility into daily operations was a major challenge for HVMG. As a Corporate Director of Operations overseeing several properties, Josh Harper needed a streamlined solution to:
- Monitor operations in real-time without being on-site
- Enhance communication and accountability among hotel staff
- Improve workflow efficiency with automated reports and work order management
- Provide detailed performance reports to hotel ownership groups
Solution: OpsTechPro’s Advanced Asset Management System
OpsTechPro delivered a centralized operations hub that transformed the way HVMG managed its portfolio of hotels.
✅ Real-Time Visibility & Alerts:
Josh could oversee all hotel operations remotely—from front desk interactions to executive-level insights. “Being able to have access to all my hotels in real time is phenomenal,” he said.
✅ Automated Work Orders & Checklists:
OpsTechPro enabled Josh to remotely assign tasks and track progress in real-time. “I’ve been able to create lists and chores for my hotels without ever having to be on-site,” he explained.
✅ User-Friendly System with High Adoption:
Although initially robust, the system proved intuitive and easy to use. “One of our engineers described it as like stealing candy from a baby! It’s the best system I’ve ever used,” said Josh.
✅ Performance Tracking for Continuous Improvement:
Using OpsTechPro’s analytics, HVMG could identify top-performing hotels and focus on improving bottom performers. Josh could log in from anywhere—Palm Springs, Atlanta, Austin—and provide instant feedback.
✅ Seamless Communication with Ownership Groups:
Josh leveraged OpsTechPro’s real-time reporting to provide property owners with data-backed justifications for critical decisions like purchasing new HVAC systems or upgrading mattresses.
Results:
Metric | Before OpsTechPro | After OpsTechPro |
Time Spent on Manual Reports | 6+ hours per week | Instant auto-generated reports |
Work Order Follow-Ups | Multiple phone calls/emails | Real-time digital tracking |
Visibility into Hotel Operations | Delayed updates | Live, 24/7 monitoring |
Staff Accountability | Difficult to track tasks | Automated tracking & alerts |
Ownership Group Reporting | Time-consuming, scattered data | Consolidated, real-time insights |
Conclusion: Operational Excellence with OpsTechPro
By implementing OpsTechPro, HVMG was able to enhance efficiency, cut down administrative burdens, and drive operational improvements across its hotel portfolio. “I don’t think I’ve even scratched the surface of what I can do with OpsTechPro,” Josh said, praising the system’s depth and scalability.
Discover how OpsTechPro can streamline your hospitality operations today. Click [ HERE ] to find out more!
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